As a project manager, you’re overseeing a product launch. You meet with customers and clients to determine the product standards and the usability standards. Which quality management concept do you apply in this scenario?
Which quality management concept takes place throughout the entire project lifecycle and focuses mainly on audits and testing during the development process?
As part of fostering a relationship with a customer, it is important to understand their current state versus their desired state. Which of the following is an effective way to achieve this understanding?
During a user acceptance test (UAT), the users identify outliers that the original requirements didn’t account for, such as an extreme use of the product. What UAT quality control step does this represent?
Before running a process improvement experiment, a project manager needs to first identify processes to change and leave unchanged. What’s the experiment-related term for the unchanged process?
As a project manager, you identify a process-based problem you’d like to improve. To better understand the problem, you examine the technology to understand its root cause and interview the team on how it’s impacting their performance. Which DMAIC step did you apply?
As a project manager, you’ve heard back from a customer who is not happy with the product your company delivered. You decide to apply the PDCA process to fix the problem. What should you do in the first step of this process?
You have been assigned to a project as the project manager. From the following options, which best describes your primary task as the project manager?
Your team has reached the end of a two-week sprint. During the sprint, there was a delay with two deliverables. What can you do as the project manager to investigate what the setbacks were?
As a project manager, you hold a retrospective. During the meeting, you have a discussion about risks that could become issues if not addressed this quarter. You also inform the team that you’re passing ownership of the project to someone else. In the retrospective notes, you include the contact information of the new project manager and links to any relevant documentation. Which retrospective step does this represent?
